Return & Refund Policy for Customers

Doviko company makes its absolute best effort to produce your wonderful on-line searching expertise. If you're still left wanting on account of any issue, we tend to assist you in getting into whichever method we will. Yet, we tend to don't offer the choice to come orders as we tend to turn out customized written merchandise that square measure made-to-order to your demand.

Please get in reality with us at support@doviko.com for to any extent further queries. Please do include all important details on your order together with a photograph, order number & your contact details.

Requests regarding refunds should be made within 1 day of delivery or shipment date. The refund can occasionally take up to 31 days to take effect. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement. Order Cancellation info As we dispatch every order from our end on the same day of receiving it, therefore, Doviko company requests that in any case, if you need to cancel an order, please do so within 12 hours of placing the order. Any Deal product with 1 Re or below Rs. 10 prices will not be cancelled, and the customer has to pay the shipping charges for the delivery of any product falling in Special Deals category. If due to some technical error, the customer has been able to place the order which falls under deals category (without paying any shipping charges), in such cases, Doviko company reserves the right to cancel the order anytime. NOTE:

Doviko company won't be able to cancel any of the specific Deal orders. NOTE: With effect from 1 Feb 2022, any refund if initiated by Doviko company in its sole discretion, in respect of cancellation of the customer's order, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 6 (six) months from the date of issue and apply to the Website catalogue (www.doviko.com). Gift Voucher can be used only once and will not be exchanged for anything other than the products/services specified therein. Once used, it expires automatically, and no refund or return will be entertained about the purchases/orders made with it. Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Doviko company can be used only once and will expire thereafter, even if the order/delivery is unsuccessful. Note: Doviko company will process a refund in the event Doviko company determines that the order's cancellation is due to Doviko company's incapability of fulfilling the order. Problems with an Order Doviko company makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Note: Doviko company will not entertain any complaint after 48 hours from the time of delivery. Note:

Doviko company will not entertain any complaint about perishable products like fresh flowers, cake etc. after 24 hours from the delivery time. Note: In case of personalized orders, if the picture, name, initials etc., won't be provided by the customer, then Doviko company is neither liable nor responsible for the delay.